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Privacy Policy

Effective Date: 10.04.2025
Company Name: Capital Energy Grants
 

At Capital Energy Grants, we are committed to protecting your privacy and ensuring that any personal information you share with us is handled responsibly, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information when you:

  • Fill out contact or enquiry forms on our website

  • Apply for energy efficiency grants or services (e.g. ECO4)

  • Sign up for updates or marketing materials

  • Engage with us as an installer partner or supplier

The types of data we collect may include:

  • Full name

  • Contact details (email, phone number, address)

  • Property information (e.g. EPC rating, tenancy status)

  • Household income details (for eligibility checks)

  • Technical data (IP address, browser type, site usage statistics)

2. How We Use Your Information

We collect and use your data to:

  • Assess your eligibility for government-backed energy grants

  • Provide retrofit assessments and coordination services

  • Respond to your enquiries and requests

  • Partner with installers to deliver energy efficiency measures

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

3. Who We Share Your Information With

We may share your information with:

  • Government bodies and scheme administrators (e.g. Ofgem, ECO4 scheme)

  • Accredited installers or contractors working on your property

  • Retrofit assessors and coordinators involved in your project

  • Third-party service providers (e.g. CRM systems, secure data storage)

  • Regulatory authorities if legally required

We will never sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All information is stored securely and access is restricted to authorised personnel only.

5. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and contractual obligations.

6. Your Data Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where appropriate

  • Object to or restrict certain types of data processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at:
📧 info@capitalenergygrants.co.uk

7. Cookies

Our website may use cookies and similar technologies to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings. See our [Cookie Policy] for more details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and dated accordingly.

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 info@capitalenergygrants.co.uk
📍 307 Cotton Exchange Building, Old Hall Street, Liverpool, L3 9LQ

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